Alcatel idol 4s protection recovery key failed to reset

i need help plz when i try to reset frp. here is the log:

Exe Version: NckBox Qualcomm Module 0.12.5
Operation: Reset FRP
Searching for phone.....
Qualcomm HS-USB QDLoader 9008 (COM15) detected.
Hello received.
HW ID: 21000000E1709400 MSM8996
PK HASH: C3251D67B89A7C3AE0B055E6E32DA941A84DE3EF318755E7B7 32A9AB3A499B56
Checking database for suitable loader.....
Arhitecture:64 bits
[64]Sending loader, please wait..
Readed length: 16
Waiting for loader to start...
[1] Send NOP ok, loader start.
Reading partition info, wait.
Volume[0] Size: 58.24 GB Partitions count: 36
Erasing FRP, wait.....
Erasing FRP, failed
Restarting phone.....
*************************************
Log saved: C:\Users\OFFICE\Documents\NckBox\qualcomm_module\q c_module_Logs\reset_frp_MSM8996_21000000E1709400_C 3251D67B89A7C3AE0B055E6E32DA941A84DE3EF318755E7B73 2A9AB3A499B563.txt
Total Time: 00:00:22
Done.

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