5041c not unlocking

614990284 Sigma dongle 2.33, Initializing...OK
Pack 1: Activated
Pack 2: Activated
Pack 3: Activated
--------- 2019-09-03 18:28:25 ---------
SigmaKey 2.33.06 MTK: Direct unlock (Alcatel 5041C)
Removing firmware protection...OK
Baseband Processor:MT6739, HW Rev. B.00, SW Rev. 0.02
Testing external RAM...DRAM, 2 Gb
Detecting flash...eMMC, Flash size: 14.57 Gb
Phone model: Alcatel 5041C
Android 8.1.0
Firmware: U50A_ATT-user 8.1.0 OPM1.171019.011 v8MAD-0 release-keys
Hardware IMEI: 01517000000000
Unlocking phone...Please send
C:\Users\Ray\Documents\SigmaKey\temporary backup\0614990284\015174002857130_Alcatel 5041C (1).skb
file to support@sigmakey.com
Failed

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